we stand behind the quality of our products and want our customers to be fully satisfied with their purchases. If you are not completely satisfied with your Purchased Products, please review our refund policy below.
1. Return Eligibility:
To be eligible for a return and refund, the following conditions must be met:
a. The item(s) must be unopened, unused, and in their original packaging.
b. The return request must be submitted within 14 days of receiving your order.
Please note that we cannot accept returns on opened or partially consumed products.
2. Return Process:
To initiate a return, please follow these steps:
a. Contact our customer service team at sales@waxxbarz.store with your order number, a description of the issue, and any relevant photos (if appliceable).
b. Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
c. Package the item(s) securely, along with a copy of your original invoice or order confirmation, and write the RMA number on the outside of the package.
d. Ship the item(s) back to us using a trackable shipping method. Please note that customers are responsible for return shipping costs.
3. Refunds:
Once we receive your returned item(s) and confirm that they meet the return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days of receiving and inspecting the returned item(s).
Please note that shipping fees are non-refundable, and customers are responsible for any return shipping costs.
4. Exchanges:
If you received a damaged or defective product, please contact our customer service team at sales@waxxbarz.store within 7 days of receiving your order. We will work with you to replace the damaged or defective item(s) at no additional cost to you.
5. Exceptions:
Please note that our refund policy does not cover the following situations:
a. Normal wear and tear
b. Misuse, mishandling, or improper storage of the product
c. Products purchased from unauthorized resellers
If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team at sales@waxxbarz.store We are here to help and ensure your satisfaction with your Product Purchase.
OUR SHIPPING POLICY
We are delighted to offer you our delicious and unique waxx barz Brand We strive to provide our customers with a seamless shopping experience and timely delivery of our products. The following shipping policy outlines our commitment to delivering your order with care and efficiency.
Shipping Destinations:
waxx barz Brand Offers doorstep delivery to customers in CALIFORNIA, within the United States and internationally. Please note that shipping rates and delivery times may vary based on the destination country.
Shipping Methods and Rates:
We offer the following shipping methods for our customers:
a. Standard Shipping:
For customers within the United States, EXPRESS shipping takes 0-3 business days. Shipping rates will be calculated at checkout based on the weight and size of your order.
b. Expedited Shipping:
Expedited shipping is available for an additional fee and takes 2-3 business days for delivery within the United States.
c. International Shipping:
Shipping rates and delivery times for international orders will be calculated at checkout based on the destination country and the weight and size of the order. Please note that customers are responsible for any customs fees, taxes, or duties that may apply.
Order Processing Time:
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may be longer during peak seasons or for larger orders.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your package on the carrier’s website.
Delivery Issues:
If your order does not arrive within the estimated delivery time frame, or if your package arrives damaged, please contact our customer service team at sales@waxxbarz.store We will work with you to resolve any issues and ensure your satisfaction.
